Privacy Policy

This Privacy Policy explains how Zoila & Lucy Cleaning handles information when you visit our website or contact us about our cleaning services.

Information we collect

This website does not currently include an account system, payment checkout, or contact form. If you choose to contact us through WhatsApp, we receive the information you provide in that conversation, such as your name, phone number, message, service address, and details about the cleaning services you are requesting.

We also use Google Analytics to understand how visitors use the website. Google Analytics may collect information such as pages visited, approximate location, browser and device information, referral source, interactions, and session statistics. It uses cookies and similar identifiers to distinguish visitors and sessions.

How we use information

• To respond to questions and provide estimates.
• To schedule and provide requested cleaning services.
• To operate, maintain, and improve the website and our services.
• To protect the website and comply with legal obligations.

Google Analytics and cookies

Google Analytics uses first-party cookies and related technologies to provide aggregated website-usage reports. You can control or delete cookies through your browser settings. You can also learn about Google's data practices in the Google Privacy Policy or use the Google Analytics opt-out browser add-on.

WhatsApp

When you contact us through WhatsApp, your use of that service is also governed by WhatsApp's own terms and privacy policy. Please avoid sending sensitive information that is not necessary for your cleaning request.

How we share information

We do not sell your personal information. Information may be shared with service providers that help us operate the website and business, including website hosting, analytics, and communications providers. We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, or services.

Data retention

We keep information only for as long as reasonably necessary to respond to requests, provide services, maintain business records, and meet legal obligations. Retention periods may vary depending on the type of information and why it was collected.

Your choices

You may adjust your browser settings to limit cookies. You may also contact us to ask about personal information you previously provided directly to us or to request that it be corrected or deleted, subject to applicable legal and recordkeeping requirements.

Security

We use reasonable safeguards to protect information, but no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Children's privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy when our website, services, or data practices change. The latest version will be posted on this page with an updated date.

Contact us

If you have questions about this Privacy Policy, contact us through WhatsApp using the information below.

Last updated: August 10, 2026